As you can imagine, Mondays are crazy at my shop! I usually come in 2-3 hours before the rest of my team each day to make sure I have things sorted out and everyone is productive. Today, James will be cleaning solder and brushing two Summit trumpets and then he will degrease and run them through the ultrasonic before putting them together for me to test tomorrow. Paul has a massive assortment of emails to answer, everything from how to clean a trumpet to explaining the physics of SWE. Paul has been with me for a year now and is really the reason my customer service has improved so much. He's taken it upon himself to understand everything I do and communicate that to our customers. Jen will be revising various parts of our website. It has been one of my goals for years to create a custom trumpet website that is easy to navigate, informative, yet massive in information, resources and eye candy. Our latest effort, which began almost a year ago, has been to divide the site into a student/parent "HT" side and a custom/pro side, both of which address the needs of each type of player and eventually lead to all of the same resources. However, doing this is not so simple as Jen and I have so many various projects that it has to be pieced together over time. Besides web work, Jen maintains our Facebook and Trumpet City pages and will eventually take on Twitter. Facebook alone is a full time job as we receive an incredible array of feedback on our page and through chat sessions and messages. Writing or calling Paul is always the best and quickest way to get a response from us as Jen really doesn't deal in the specifics of trumpet orders anymore. And of course I will be working today as well. On my docket...play test a few trumpets for Paul to pack and ship, possibly record those horns for our upcoming audio section of our website, mill 2 billets of ergonomic finger rings, build a Summit trumpet, mill the last art pieces of the New Orleans ART trumpet, answer customer questions and last...pay bills!
Have a crazy fun Monday!
1/9/2011 11:26:07 pm
I really appreciate insight into your concepts, ideas and thought processes. It seems that every week someone is introducing a new horn or mouthpiece without any objective reasons "why" this is better or different and why it matters. Someday I hope to have a chance to play one or several of your horns to try your SWE solutions.
Your comment will be posted after it is approved.
Leave a Reply.
Inventor, Musician, Educator and Founder of Harrelson Trumpets, Trumpet Momentum and Harrelson Momentum.