Building trust - building solutions

Harrelson Trumpets was built on trust. From the very first day, I have been committed to helping musicians  achieve success by providing solutions to their performance challenges. This requires a great deal of trust in terms of vision, process and results. Without trust, we have risk. And when risk is high, we tend not to do business. My name is on every Harrelson product and I back up my name with my high quality craftsmanship, customer support and response to your feedback and needs. This is how we build trust.

The very first trumpet I ever built for a fee was returned and refunded in 2002. I spent weeks working on a trumpet for the very first paying customer when I lived in Northfield, Minnesota. This customer was paying $900 for me to cut down a gently used UMI Benge Bb trumpet (which I provided) to play in the key of C with early SWE technology upgrades. I had done the math and cut the horn up, then re-assembled everything to the best of my ability. Nervous to deliver my first horn, I did everything I could think of to make sure this went just as planned. The customer called me a few days after delivery and said the horn didn't play in tune for him. I offered a full refund and took the horn back.

The early days of my company were filled with learning opportunities. I made a lot of mistakes and responded by improving the process, approach and results again and again. Having built over 2000 trumpets, I have a great deal of experience with every major make and model trumpet, cornet and flugelhorn as the first 300+ builds were modifications to some extent. Some were complete rebuilds where I only re-used the valveset and/or bell while others were re-built numerous times in the name of science. Yet every single instrument I have touched has one thing in common. I gained the trust of my customer by providing service and results that outweighed the price of the horn.

In the video below, I share with you why trusting the Harrelson team is a wise choice on your journey to take your playing to the next level...